Present

Today, the ISA family has grown to over 70 employees, all believing in Irwin’s mission from almost a half a century ago. Each employee has direct experience in his/her specialization, creating a strong knowledge base from which to build a stable product. ISA currently provides insurance packages to Developmental Disability, Behavioral Healthcare, Addiction Treatment and Community/Social Service organizations in 49 states. ISA also has a Specialty Lines Division offering Directors & Officers Liability, Workers’ Compensation, Healthcare GL/PL, Excess Abuse, Umbrella & Crime, as well as several other coverages.

Along with our quality insurance products, ISA's Risk Management Department is staffed with individuals experienced in the human service industry. They work with the Claims Division to analyze claim trends and loss data to create timely, relevant resources for customers. This proactive approach allows each customer to use any combination of online trainings, books, videos, seminars and booklets to customize their own mission-specific risk management program.

In addition to being reviewed by the Risk Management Department, claims are monitored by the agency and are handled on an individual basis, taking into account the loss control objectives of the insured. The adjusters are knowledgeable about issues surrounding Right to Risk, self-determination and community integration, and customers are given information on how to manage claims to help facilitate a smooth process and the quickest possible resolution.

ISA goes beyond resources and insurance when working with the Human Service field. It works with many national associations such as AAMR, ANCOR, USPRA, NADSP, NAATP, SPAN USA and various state associations in an effort to improve the quality of outcomes for the individuals served.

Examples of this unique involvement include ISA addressing the Long-term Care Task Force in Kansas regarding quality and liability. New Mexico uses our vehicle safety resources and recommends them to its providers. Iowa and Delaware have engaged ISA in discussions and workshops on topics of consumer directed service delivery and associated Risk Management issues. In Pennsylvania, the Deputy Secretary for MR/DD services consulted ISA regarding a proposed system of service delivery. ISA is currently involved with projects in various other states as well.

ISA represents the interests of people with disabilities within the National Safety Council and is an advisor to the John F. Kennedy, Jr. Institute. ISA has also hosted a series of leadership symposiums to develop the next generation of leaders for provider associations.

ISA has stayed true to its mission of providing quality insurance and support to the human service field. We continue our mission with innovative and essential products and resources created around the needs of providers. ISA will always offer the products they need, the services they expect, and the recognition they deserve.